Shipping policy

At Reconstitution Lab, we ship all orders from our Memphis, TN facility using the United States Postal Service (USPS).

Domestic Shipping (USA)

  • Processing Time: All orders are processed and shipped within 1-2 business days (Monday-Friday) after payment verification.

  • Delivery Time: Once shipped, domestic deliveries typically arrive within 3-5 business days for addresses in the contiguous United States.

  • Remote Areas: Deliveries to Alaska, Hawaii, and USPS-designated remote ZIP codes may incur additional shipping surcharges and require longer delivery times.

  • Free Shipping: We offer free standard shipping on all domestic orders.

International Shipping

  • Delivery Time: International shipments generally take 7-14 business days to arrive, depending on the destination country and local customs procedures.

  • Customs & Duties: The customer is solely responsible for any customs duties, taxes, or brokerage fees imposed by their country. We cannot predict or pay these fees in advance.

Tracking & Insurance

  • Tracking: A tracking number will be emailed to you once your order has been dispatched.

  • Insurance: All orders include USPS‑provided insurance up to $100. For higher value orders, additional shipping insurance is available at checkout.

  • Claims: Claims for damaged or lost items must be submitted within 48 hours of delivery; see our Refund Policy for details.

Incorrect or Incomplete Addresses

  • Customers are responsible for providing a full, correct, and deliverable shipping address (including any necessary Apartment, Unit, or Suite numbers) at checkout.

  • If a package is marked as "Insufficient Address", "Undeliverable", or "Return to Sender" by USPS due to address errors provided by the customer, original shipping costs are non-refundable.

  • A reshipment fee will apply to re-send the order to a corrected address once the original package arrives back at our facility.

  • We are not responsible for lost packages or chargeback claims resulting from incorrect address information provided by the buyer.

Important Notices

  • Carrier Delays: Delivery times are estimates provided by USPS. We are not responsible for delays caused by weather, natural disasters, or carrier service interruptions.

  • Risk of Loss: Title and risk of loss transfer to the customer upon delivery to the address provided at checkout. Please ensure your shipping address is secure and accurate.

  • Stolen/Missing Packages: If USPS tracking shows "Delivered" but you have not received the package, please contact USPS directly and file a theft report if necessary; we cannot reship or refund packages marked as delivered unless extra shipping insurance was purchased.